- Upon receiving the item she bought, she complained that the collar was slanted. I myself did not see a problem with the stop, but to be fair I decided to give her a partial refund of $2. She kept demanding I give her a full refund, and she will send the item back to me and I relented, wanting to put a closure to the matter. However after 1 week, I have not received anything, and emailed her asking. She asked me to wait, citing the post office as an excuse. 2 weeks later, still nothing, hence I emailed her, and she has not replied since.